ARRIVAL TIME
To ensure a smooth experience, please arrive at your scheduled appointment time and ring the bell upon arrival. Our studio accommodates one client at a time, so early arrivals may not be admitted.
If you arrive more than 15 minutes late, your treatment may be shortened, and you will still be charged for the full appointment.
Arrivals over 30 minutes late will result in the forfeiture of your appointment, requiring rescheduling and a charge for the missed session.
BOOKING & CANCELLATIONS
We appreciate your understanding regarding our booking and cancellation policies:
- A non-refundable deposit is required to secure all bookings.
- Deposits are non-refundable but may be transferred if your appointment is rescheduled with at least 48 hours' notice. The rescheduled appointment must take place within 4 weeks of the original booking date.
- Appointments may be rescheduled up to 3 times. After the third reschedule, the appointment will be cancelled and a new deposit will be required to rebook.
- Cancellations or rescheduling requests made within 48 hours of the appointment will result in the loss of the deposit. A new deposit will be required for any future booking.
- A 15-minute grace period is allowed for late arrivals. Clients arriving more than 15 minutes late may need to have their appointment shortened or rescheduled, and this may result in the loss of the deposit.
- Clients who do not attend their appointment without notice will be charged the full treatment fee.
SAFETY
Your safety is our priority. Please inform us of any allergies, physical conditions, disabilities, or if you are pregnant.
- To maintain a safe environment, we kindly ask that you arrive alone for your appointment; unsupervised children are not permitted in the studio.
GIFT VOUCHERS
Gift vouchers have specific terms:
- They are valid until the specified expiration date, are non-refundable, and cannot be combined with other promotions.
REFUND POLICY
While we do not offer refunds for services rendered, we welcome feedback.
- If you have concerns about your service, please contact us within two days. We invite you to return to the studio for a review of your experience.
- For health and safety reasons, unopened and unused products may be returned for a full refund within 7 days, with a receipt. Please note that prescription products are strictly non-refundable.
